Bico Australia Frequently Asked QuestionsHow Does Bicoholics.com Compare to other Bico Retailers? Bicoholics.com is an official retail store for Bico Australia. We carry authentic Bico Australia jewelry. Why do prices vary between Bico Australia retailers? Prices vary with Bico Australia stores based on location and volume. It is usually a question of supply and demand. Bicoholics.com is competitive with Bico Australia pricing and it is usually standard throughout the internet with the exception of shipping and or taxes. We guarantee the lowest price because we have done the research and no one wants to spend more than they need to. What is Bico Australia jewelry made of? Most of our jewelry is made of fine grade pewter and silver. We also have copper, brass, gunmetal, rosewood, leather, crystal, tungsten, titanium and stainless steel. What items do you carry? Bicoholics.com has over 1000 line items and carries official Bico Australia Pendants, Necklace, Bracelets and Rings. We also carry a line of jewelry by SPIKES tungsten, titanium and stainless steel rings and bracelets. We recently started to carry the tungsten line of SWISS LEGEND WATCHES. Do all of the pendants have a specific meaning? All of Bico Australia pendants have a symbolic meaning: love, protection, strength, fidelity, male sexuality, femininity, luck etc. The only pendants that are not symbolic in meaning, but carry with them their own symbolism is the stainless steel pendants by Spikes Pendants. How can I find a meaning for a pendant? Bicholics.com has an extensive database with some of the most researched symbols on the internet. We take great pains to make sure that the information we provide is accurate and of significance. To find a meaning simply log on to the home page http://www.bicoholics.com and use the search box at the top. If for example you were to type in “LOVE” all of the pendants that have love relative to the meaning or description will show in the page. This is an easy way to find what meaning you are looking for. I can’t find the meaning I am looking for; how can I find it? Some meanings are more difficult to find than others. For example love is a pretty common meaning, however if you are looking for meaning that is not turning up in our database you can call us at: 1-855-4MY-BICO to speak with our very knowledgeable representatives to find an alternate meaning. Sometimes the meaning is expressed using another word, for example “love” my have the word “ardent” or “passion” may have the word “formidable” or “redoubtable”. While perusing the pendants you will find that most of our pendants have the meaning next to the name in quotation marks. How soon do I get my jewelry? Bicoholics.com processes your order as soon as it is received. If the items you ordered are in stock and ordered before 12:00pm MST they go out the same day. If they are ordered after 12:00pm MST they will ship out the next day. If one or more of the items is in stock and one is out of stock we will base a partial shipment on the time it will take to receive the backordered item(s). We will always call or email to confirm if a partial shipment is acceptable. Do I have to pay for shipping on the backordered item? No, you do not pay for shipping on a backordered item. Once the item has been received from the manufacturer we ship your backordered item expeditiously to get your jewelry to you as soon as possible. What is the average time it takes to receive my order? Average time of receipt is primarily based on the method of shipment. USPS averages 3-4 days domestic and 5-10 days for international. UPS takes on average 5 days for ground. How long does it take for backordered items to come in? Typically backordered items are shipped out within 4-7days. Any additional time needed due to customs or manufacturer difficulties will be communicated to you as soon as we receive information from the manufacturer. Our goal with backordered items is to continually communicate the status of your order. If my item is on backorder for too long may I cancel my order? If your item is backordered for a longer than expected time you may cancel your order at any time. Please keep in mind that if we are not able to get the item from the manufacturer then no other retailers are able to get these items either. Does Bicoholics.com offer FREE SHIPPING? Bicoholics.com offers a free coupon for free shipping when your order reaches $50.00 or more. This coupon cannot be used in conjunction with other coupons. Prior customer and Facebook “LIKE” fans receive coupons regularly. You can also subscribe to our newsletter that often offers free pendants. Does Bicoholics.com have a blog or use social networking to get news out to customers? Bicohoics.com has three blogs they utilize through: BLOGGER TUMBLR WORDPRESS Our Facebook has over 75 people and growing. We provide some updated information on the newest items or just geewizz stuff at: FACEBOOK Do the tungsten rings scratch? Tungsten rings are hard and durable, making them low-maintenance. Unlike gold and silver, which are much softer metals, tungsten rings don't develop scratches easily and are tarnish-resistant. In fact, if your tungsten wedding ring has a polished finish, then it will always look shiny and will likely never develop scratches or blemishes. Because tungsten rings are so low-maintenance, they are popular in the men's rings category. Does Bicoholics.com offer a warranty? Our tungsten carbide rings are engineered to be maintenance free, and we provide a lifetime warranty against breakage, chipping, or fracture. Under normal usage there will be little or no wear on both the polish and the textures of the tungsten carbide. Precious metal inlay material is excluded and is designed to exhibit a contrasting textured appearance after normal wear. Tungsten carbide rings are not indestructible, and warranty will void if a ring is altered in any way, including engraving, sizing, drilling, stone setting, polishing, cleaning with harsh chemicals, soldering, burning or showing evidence of obvious repeated physical abuse. Is there a warranty on the watches? SWISS LEGEND WATCHES have 1 year manufactures warranty. Bicoholics.com will only accept replacement or exchange of Swiss Legend Watches for 15 days. Is Bicoholics.com a secure website? Our e-commerce service is provided by Yahoo!, one of most trusted names on the Internet and a leading provider of e-commerce services. We utilize a 128bit encryption and your stuff… it’s secure. Our merchant service is provided by Authorize.net. Authorize.Net is committed to providing its merchant customers with the highest level of transaction processing security, safeguarding customer information and combating fraud. What is the policy on return or exchange items? Items may be returned within 30 days of receipt. Please refer to our shipping information on the top tab of the website named “Shipping Information” for more details.
As always Bicoholics.com is dedicated to providing you with professional sales support and the timely service required to earn your loyalty and repeat business.
Our commitment to this goal will allow you to enjoy your purchase and enable you to express your inner being through our designs.
We would be proud to have you as a customer and we will work hard to earn your trust. We look forward to providing you with the most unique jewelry in the world.
For any other questions please feel free to contact our very knowledgeable Customer Service, Internet Sales, or Affiliate representatives to assist you with all of your tribal inspired jewelry needs.
Thank You
Bicoholics.com
1-855-4MY-BICO
Ext. 1 Customer Service Ext. 2 Internet Sales Ext. 3 Affiliate Program
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